Answer emails, chats, Facebook wall messages, Twitter,
feedback, forum posts and voice calls from one integrated
Access customer tickets on the go. No installation required. All mobile devices supported.
LiveAgent is a complete ITIL solution. It helps you to implement most commonly deployed ITIL processes. You get full support of Incident management, Problem management and Service-level management all in one tool.
With LiveAgent API you can integrate help desk features into any external application. It is easy to connect Python, .NET or PHP script using JSON or XML interface.
Learn more about technical details in the LiveAgent knowledge base or discuss your questions with the community.
LiveAgent is a web based PHP application. The Downloadable license is easy to install on any hosting with PHP5 and Mysql support. Accounts hosted in our cloud are ready to go.
We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.
After trying a number of different systems, both free and paid, I decided to go with Live Agent. Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.
LiveAgent is simply the best and most affordable Servicedesk tool out there! Bye bye Kayako! Bye Bye Zendesk... Bye Bye whatever!! Development is great and fast! Rock Solid and easy to use software. Very customer friendly also!